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(Archived) Hospital Food Service Worker

Last Updated: 8/29/23

Job Description

  • Processes room service orders in an accurate and professional, courteous manner. Processes guest trays within same
  • delivery standard and follows accurate gift card /charge handling procedures.
  • Interacts with patients and family members by order taking via the phone and inputting menu selections into the computer.
  • Communicates and collaborates with patients, families, dietitians, Nursing and management regarding dietary needs/activities. Promotes positive customer service relations between Nutrition Services and Nursing units, patients, families, and all other people they come in contact with.
  • Assist with the delivery and pick-up of trays from patients. Delivers snacks, and floor stock as appropriate.
  • Rotate floor stock in pantries and refrigerators appropriately. Keeps pantries organized and at established par levels.
  • Maintains knowledge of profession, safe food handling and sanitation.
  • Communicates with staff, patients, management and other customers regarding food purchases/quality and equipment.
  • Operates cash register system for transactions and information into the register system.
  • Receives payment by cash, credit/debit card, voucher, ID badge or gift card. Maintains cash drawer within established $5.00 accuracy policy.
  • Sorts, counts and wraps currency and coins.
  • Establishes or identifies prices of goods. Issues receipts, refunds, credits, or change due to customers.
  • Cleans, sanitizes, organizes, stocks and removes trash.
  • Operates, breaks down, assembles, cleans and refills beverage units.
  • Monitors and documents refrigerator temperatures.
  • Follows sanitation and safety guidelines as determined by departmental policies and procedures, and food safety regulations.
  • Assists in helping customers answer questions, finding items or functions they might need help with.
  • Maintains clean and orderly checkout areas.
  • Resolves customer complaints.
  • Communicates with cooks, supervisor and other staff regarding food quality, product availability and equipment.
  • Assembles trays and/or serves food according to serving portion/guidelines and ensures that the quality of food meets or exceeds these guidelines.
  • Assembles trays such that all trays are accurate and delivered within established guidelines
  • Reads production tally and organizes workload to have food items prepared by the specified deadlines in sufficient quantity.
  • Utilizes resources to reduce or eliminate waste.
  • Maintains equipment and work area by cleaning, organizing and sanitizing throughout the shift using proper cleaning and sanitizing methods.
  • Responsible for overall food quality as measured by Customer and Patient Satisfaction scores.
  • Monitors and documents food/warmer/refrigerator temperatures.
  • Sets up, maintains and breaks down work area within established timeframes.
  • Gathers, washes, & puts away dry dishes
  • Maintains accurate records of patient diet orders.
  • Performs other related duties as assigned.

Company Details

Grand Rapids, Michigan, United States
What are you looking for in a fulfilling career?  At Mercy Health, you’ll find a compassionate, professional, faith-based setting where your personal and professional goals are celebrated. We view our jobs as ministry, as a calling to a higher purpose. As a member of Trinity Health, the country's second-largest Catholic health care system, we’re steadfast in our mission of impro...