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(Archived) Hospital Food Service Worker
Last Updated: 8/29/23
Job Description
- Processes room service orders in an accurate and professional, courteous manner. Processes guest trays within same
- delivery standard and follows accurate gift card /charge handling procedures.
- Interacts with patients and family members by order taking via the phone and inputting menu selections into the computer.
- Communicates and collaborates with patients, families, dietitians, Nursing and management regarding dietary needs/activities. Promotes positive customer service relations between Nutrition Services and Nursing units, patients, families, and all other people they come in contact with.
- Assist with the delivery and pick-up of trays from patients. Delivers snacks, and floor stock as appropriate.
- Rotate floor stock in pantries and refrigerators appropriately. Keeps pantries organized and at established par levels.
- Maintains knowledge of profession, safe food handling and sanitation.
- Communicates with staff, patients, management and other customers regarding food purchases/quality and equipment.
- Operates cash register system for transactions and information into the register system.
- Receives payment by cash, credit/debit card, voucher, ID badge or gift card. Maintains cash drawer within established $5.00 accuracy policy.
- Sorts, counts and wraps currency and coins.
- Establishes or identifies prices of goods. Issues receipts, refunds, credits, or change due to customers.
- Cleans, sanitizes, organizes, stocks and removes trash.
- Operates, breaks down, assembles, cleans and refills beverage units.
- Monitors and documents refrigerator temperatures.
- Follows sanitation and safety guidelines as determined by departmental policies and procedures, and food safety regulations.
- Assists in helping customers answer questions, finding items or functions they might need help with.
- Maintains clean and orderly checkout areas.
- Resolves customer complaints.
- Communicates with cooks, supervisor and other staff regarding food quality, product availability and equipment.
- Assembles trays and/or serves food according to serving portion/guidelines and ensures that the quality of food meets or exceeds these guidelines.
- Assembles trays such that all trays are accurate and delivered within established guidelines
- Reads production tally and organizes workload to have food items prepared by the specified deadlines in sufficient quantity.
- Utilizes resources to reduce or eliminate waste.
- Maintains equipment and work area by cleaning, organizing and sanitizing throughout the shift using proper cleaning and sanitizing methods.
- Responsible for overall food quality as measured by Customer and Patient Satisfaction scores.
- Monitors and documents food/warmer/refrigerator temperatures.
- Sets up, maintains and breaks down work area within established timeframes.
- Gathers, washes, & puts away dry dishes
- Maintains accurate records of patient diet orders.
- Performs other related duties as assigned.
Company Details
Grand Rapids, Michigan, United States
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At Mercy Health, you’ll find a compassionate, professional, faith-based setting where your personal and professional goals are celebrated.
We view our jobs as ministry, as a calling to a higher purpose. As a member of Trinity Health, the country's second-largest Catholic health care system, we’re steadfast in our mission of improving the health of...