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Desktop Support Technician Intern



Last Updated: 11/18/21

Job Description

  • Build and install PCs, telephone systems, wireless networks and peripheral devices (such as printers, scanners, mobile/smart phones) related to desktop infrastructure, in accordance with department standards
  • Conceives and provides advice and guidance to colleagues regarding incidents
  • Maintain installed PCs, networks, telephone systems and peripherals with routine maintenance searches for improvement opportunities
  • Identify, log and resolve technical problems with software applications or network systems
  • Seeks and Identifies improvement areas, documents solutions that can be documented
  • Seeks and Identifies potential changes and system improvements and present to leadership for consideration and implementation
  • Assists with implementations
  • Ensure that work is carried out within agreed service levels and in accordance with department guidelines
  • Defines and adds input that will help with the creation, maintenance, and distribution of reports to leadership
  • Identify improvements and add to client databases with up to date solutions and clear record of activities
  • Identify, explain and document technical issues in a clear way to clients
  • Use call logging system to accurately record telephone requests
  • Defines, creates and offers suggested updates to Knowledge Management tool
  • Regularly communicates with operations leadership, identify solutions to ensure issues are addressed appropriately

Company Details

Lansing, Michigan, United States
Michigan-based, Dewpoint, provides project management, agile, application, infrastructure, security and a range of tailored professional and managed services solutions utilizing local resources with global experience. We are distinguished by our depth and quality of delivery experience, our focus on client success, our ease of doing business and our track record of consistently delivering for our...